Privacy Policy — Gentree & ChatTree
Last updated: December, 05, 2025
Gentree Pty Ltd (“Gentree”, “ChatTree”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share and protect your information when you use our websites, apps, digital forms, QR-code systems, AI tools, ChatTree messaging features and any related services provided by Gentree.
By accessing or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
We may collect information you enter or submit when using Gentree or ChatTree, including:
- Personal details (name, email, phone number, business information).
- Form responses submitted through Gentree (e.g., safety forms, checklists, operational forms).
- Uploaded documents or images (only relevant to the forms you create or submit).
- Messages sent between users inside ChatTree.
- Support requests, feedback, or inquiries.
1.2 Automatically Collected Information
When you use our systems, we may automatically collect:
- Device information, browser type, and IP address.
- Usage data (pages viewed, actions performed).
- Login timestamps and authentication logs.
- Error reports for debugging and platform improvement.
1.3 AI Interaction Data
If you use Gentree’s AI-powered tools (e.g., Codey/ChatTree AI):
- The prompts you enter
- AI-generated output
- Metadata such as time and type of request
We do not use your data to train public AI models.
Your AI interactions remain secured within the Gentree system.
2. How We Use Your Information
We use collected information for the following purposes:
- To create and manage your custom app and digital forms.
- To enable communication through ChatTree.
- To provide your business with its own branded operational system.
- To deliver customer support and notifications.
- To improve platform security, performance, and reliability.
- To comply with legal or regulatory requirements.
- To generate anonymised analytics for system improvement (never personally identifying).
3. ChatTree Messaging & Privacy
ChatTree is designed as a private, limited-retention messaging system.
3.1 Disappearing Messages
- All messages automatically delete after 24 hours.
- Deleted messages cannot be recovered by users.
3.2 Company-Level Access
- Only authorised users within the same company can access their chats.
- Company administrators determine user access and permissions.
- Gentree support may access a chat only if needed to provide technical assistance.
3.3 Notifications
- Push notifications or sound alerts may be sent to inform users of new messages.
4. Data Storage & Security
We take reasonable steps to keep your data safe.
- Data is encrypted at rest and in transit.
- Access is restricted to authorised personnel only.
- Forms and app data are stored securely in Australia (or equivalent data-secure regions).
- Regular backups and security monitoring are performed.
However, no system is 100% secure. You acknowledge that you use the platform at your own risk and must maintain strong account security.
5. Sharing Your Information
We do not sell, trade, or rent your personal information.
We may share your information only when necessary:
- With trusted service providers who assist with hosting, email services, or system functionality.
- With law enforcement if legally required.
- With your organisation (if you are using a company-provided Gentree/ChatTree system).
All third-party partners are required to maintain confidentiality and comply with privacy standards.
6.Data Retention
We retain information only as long as necessary for operational, legal, or business purposes.
- ChatTree messages: deleted after 24 hours.
- Form submissions: retained according to your business’s account settings.
- Account information: retained until you request deletion or cancel your service.
You may request deletion of your data at any time (subject to legal obligations).
7. Cookies & Tracking Technologies
Our website may use cookies and similar tools:
- To improve site performance.
- To analyse usage trends.
- To remember settings or login sessions.
You may control cookies through your browser settings.
8. Third-Party Links
Our platform may link to external websites or services.
We are not responsible for their privacy practices or content.
9. Access, Corrections & Your Rights
You have the right to:
- Access your personal information.
- Request corrections.
- Request deletion (where legally permitted).
- Withdraw consent where applicable.
- Ask questions about how your data is used.
To make a request, contact us at: team@gentree.tech
10. Children
Gentree and ChatTree are not intended for users under 16 years old unless explicitly authorised by a parent/guardian or organisation (e.g., school, church youth program).
We do not knowingly collect data from children without consent.
11. Changes to This Privacy Policy
We may update this policy from time to time.
The latest version will always be available on our website.
Continued use of the platform constitutes acceptance of the revised terms.
12. Contact Us
For questions, concerns, or privacy-related requests:
Gentree Pty Ltd
Email: team@gentree.tech
Website: www.gentree.tech